When Your Business Needs Support, Come To MFA.
Whether you need extra capacity or specialist expertise, MFA gives you flexible access to experienced people across Admin, Sales, Marketing and Operations.
See what businesses say about working with MFA
"I have been using My Freelance Admin for a while now. I found the process really easy to get started with. They understood my needs recommended suitable PA's quickly and now I have the support I need on a regular monthly basis which has made a difference to my revenue and brand profile. Would highly recommend!"
"I had some brain storming sessions with Rachael and found them incredibly helpful. She helped me to create an onboarding process for new clients and a system that finally has my inbox under control! Rachael's super power is seeing into the heart of a system with great skill and creativity. I highly recommend working with her!"
"Fantastic service! I will definitely be using again :) We hired My Freelance Admin to create a new marketing video. They were fabulously easy to work with and creating an outstanding product - I couldn't be more happy with the outcome. Very affordable and their level of care and diligence comes across very strongly, which is so important when trusting someone to take care of your business. Thank you!"
"After two bad experiences with VAs, I’d almost given up. A peer persuaded me to try MyFreelanceAdmin, and I’m so glad I did. Their model means you can work with a dedicated VA or have tasks assigned to the person with the exact skills needed; either way, things get done efficiently and without stress. I finally have less admin pressure and more time to focus on what matters."
"I’m having such an incredible experience working with Rachael and her team! It has felt like such a relief to hand over my calendar and email management and let them take care of everything. They team are extremely efficient and I honestly feel like they put even more care and attention into it than I would, and that means so much. Thank you My freelance admin - I know this is the start of a long running relationship."
"Rachael matched me up with a fantastic VA who has become instrumental in helping to keep me on track and getting through all the things on my to-do list that just wouldn't get done otherwise. Highly recommend if you're a solopreneur or small business owner looking for that all-important support to help you with admin, marketing, planning or just organising your brain!"
"I used the adhoc business admin support and was very impressed with the service. It was incredibly efficient, my website looked great with the new additions and I was impressed with the quality of the work. It was easy to book and amend my slot as needed and all staff were very friendly and helpful. Would 100% use again."
"The work I require was for the admin of my website, so filling in the repetitive stuff like pricing and copy. The service was fast paced, meaning the comeback from My Freelance Admin was super efficient."
"These guys are amazing, nothing is ever too much bother and they are incredibly kind, efficient, professional and the decision is easy really, if you need help, use them!! I've recommended them to many and will continue to do so!"
“Great communication , fast friendly and efficient work.”
“Rachael came into Wellbetter and made vast improvements to all our administration processes. Her attention to detail and efforts are second to none. Myself and the team all agree she is a breath of fresh air and a wonderful person to deal with. I would highly recommend Rachael for any admin or operation/support roles.”
“I couldn’t recommend this more as a small business – feels like having your own team, but with less responsibility and more flexibility. Thanks so much MFA.”
“Could not recommend My Freelance Admin more highly. Fits in perfectly around my busy schedule and will be using again in the future.”
“I honestly cannot thank you enough for the OBM work you have done to get our processes in place. I couldn’t have done it without you. I genuinely would have crumbled into a mess. Thank you so much for helping us get some order into everything, now we just have to run with it.”
Spend more time on
the work that needs you...
Create more Capacity
Take work off your plate - or your people's - so there's more time for the work that makes the best use of skills and experience.
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Access the right expertise
Bring in experienced people and specialist skills when you need them, without having to build every capability in-house.
Find the support you need in one place
Access different skills across your business through MFA, with flexible support that can change as your needs change.
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Support across four areas of your business
Admin
Practical support to create capacity, keep things organised and get the day-to-day work done.
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Marketing
Strategic thinking, specialist expertise and practical marketing delivery when you need it.
Operations
Experienced operational support to improve how your business works.
Sales
Support to generate opportunities, follow up leads and keep sales activity moving.
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See what working with MFA can look like
From ongoing support to specialist projects, see how we adapt to what different businesses need.
Different skills. One place to come for support.
We provide a cybersecurity consultant with ongoing admin support, helping with inbox management, finance admin coordination and administration around her training courses.
But her business needs don't sit neatly within one area. Our wider support has included Online Business Manager expertise, process improvement, market research, sales and marketing planning and website development.
We also provide dedicated sales support, making outbound calls and booking appointments with potential clients.
Instead of finding a different provider every time a new need arises, she can access different skills and expertise through MFA.
Support that grew with the business
A growing accountancy practice initially needed a small amount of help with client onboarding, so we started with just three 30-minute sessions a week, preparing Letters of Engagement, updating the CRM and supporting with general onboarding admin.
As the practice grew, so did our role. We developed and refined a structured onboarding process and eventually provided 10+ hours of support a week, regularly managing the onboarding of more than 20 new clients at once. From engagement documents and ID collection to Direct Debits, HMRC authorisations and client follow-up, we kept each client moving through the process and the practice informed along the way.
Eventually, the role became large enough for it to make sense to bring it in-house. Our support gave the business the flexibility to scale its onboarding capacity alongside its growth, without employing someone before the need was there.
Making the systems fit the business
An HR consultant was working across several different systems, with manual processes making everyday tasks more complicated and time-consuming than they needed to be.
Rather than jumping straight to a piece of software, we first looked at how the business worked and what she actually needed. We researched the options, identified an industry-specific CRM that was a strong fit and set it up around her business and processes.
The result was a more joined-up way of working, with the right technology supporting the business rather than creating more work.
Turning creative ideas into action
We were already providing day-to-day admin support to an artist and coach when she came to us with a bigger idea: an exhibition celebrating her work as a cleft portrait artist.
She had the creative vision. We helped turn it into an actionable plan, supporting with strategy, event coordination, social media and sponsorship opportunities. We then went on to support her US tour, helping bring together the practical and marketing activity around it.
For business owners with the ideas and vision, MFA can provide the structure, skills and practical support to help make them happen.
FAQs
MFA Business Support provides flexible support across four areas: Admin, Sales, Marketing and Operations. This can range from day-to-day admin and sales support to marketing strategy, CRM implementation, process improvement, AI and bespoke projects.
The support is shaped around what your business actually needs, rather than a fixed list of services.
We support businesses of different sizes and at different stages of growth. Some clients are small businesses that need extra capacity without employing someone, while others have established teams but need additional resource or specialist expertise.
We can also work alongside your existing employees and external providers, filling the gaps where you need us.
No. Often, clients know what's not working or where they're struggling, but aren't sure what the solution should be.
We start with a discovery call to understand your business, the challenge and what you're trying to achieve. From there, we can recommend the right type of support and the skills or expertise you need.
Yes. MFA offers ongoing support, ad-hoc support, bespoke projects and packages.
You might need someone working with your business regularly, extra capacity during a busy period, or specialist expertise for a specific project such as setting up a CRM, mapping your processes or developing a marketing strategy. We can recommend the approach that best fits what you need.
Yes. One of the benefits of working with MFA is access to different skills and expertise across Admin, Sales, Marketing and Operations.
You might start with one area of support and need something different later, or have a project that requires several different skills. Rather than finding a new provider every time, MFA can bring together the right support for your business.
It starts with a discovery call where we'll talk about your business, what you need help with and what you're trying to achieve.
We'll then recommend the most appropriate support and the right person or people for the work. Depending on your needs, that could be ongoing or ad-hoc support, a bespoke project or one of our packages.
Still have questions?
Not sure what support you need or want to talk something through? Book a discovery call and let's chat about your business.
Flexible support, built around your business
With support available from £35 + VAT per hour, you can access the skills and expertise your business needs without the commitment of employing someone.
Ready to get the right support for your business?
