Jenny - Admin, Customer Service & Systems Support

Bringing clarity, calm and confidence to your business systems

Jenny supports growing businesses with the kind of structured, reliable administration that helps everything run more smoothly. With a background in teaching, customer service and corporate training, she's particularly strong when processes need organising, communication needs streamlining or new tools and systems need to be understood and put into practice.

Clients value her initiative, calm presence and ability to pick things up quickly - whether that's a CRM, finance workflow or bespoke tech platform.

Key Areas of Support

• Day-to-day administration, scheduling and client communication
• Customer service and inbox management, including chat systems such as Intercom
• CRM and data management - setup, updates and reporting
• Finance administration - preparing information for bookkeepers, issuing invoices and maintaining tracking systems
• Training and onboarding - creating clear guides, coordinating live sessions or delivering team training
• Tech-based administration - learning new software and supporting clients through setup and use

Real-World Experience

Through MFA Business Support, Jenny has supported a wide range of businesses - from start-ups and consultancies to creatives and property professionals.

She's managed customer service through Intercom for a bespoke tech platform, which required her to learn the system inside out and confidently handle user queries and platform updates. She's supported a consultancy with finance administration, setting up systems to track invoices and streamline communication between teams and bookkeepers.

Jenny has also handled property development administration, acting as the go-between for a developer and subcontractors, managing lifestyle admin and supporting grant applications. Her experience spans data resourcing for an online property tech platform, social media scheduling for a designer, Reddit content management, and YouTube strategy and accountability support for an artist, poet and healer - helping them stay consistent, refine their approach and maintain creative focus.

Whatever the project, Jenny brings the same focus: understanding how things work, simplifying what's complex and creating systems that help people feel supported and in control.

Working with Technology & AI

Jenny is comfortable learning new technology and incorporating digital tools into her day-to-day admin and customer service work. This includes using AI to improve communication workflows, organise content ideas and support small, repetitive tasks.

Her ability to learn quickly, understand how a system works and explain it clearly to others makes her particularly valuable when businesses are introducing new tools or changing the way they work.

What Jenny's Known For

Jenny combines logical, systems-based thinking with an approachable, teaching-led communication style. She's patient, precise and proactive - turning messy processes into manageable workflows and helping clients feel more confident in their tools.

She's particularly valued for her ability to learn fast, document clearly and support others through change - whether that's a system migration, new training rollout or a busy period where things simply need to get done.

Where Jenny's Support Could Be Particularly Valuable

Jenny's experience could be particularly useful for:

• Businesses needing reliable day-to-day administration and customer service support
• Businesses implementing or refining systems and tools
• Teams offering training or onboarding to staff or clients
• Consultants, coaches and service providers who value structured, proactive support
• Tech-led businesses that need someone who can understand the technology while communicating clearly with the people using it

Could Jenny Be the Right Support for Your Business?

If your business needs consistent administration, reliable customer service or someone who can quickly get to grips with your systems and help others use them, Jenny's experience is an example of the admin, customer service and systems support you can access through MFA Business Support.

Her combination of administration, teaching and technology experience makes her particularly valuable when a business needs someone who can understand how things work, bring structure to them and communicate them clearly to others.

Tell us what's happening in your business and we'll help you identify the right support for what you need.

Book a Discovery Call.

Photo by Bee Focused Photography